Latest blog posts
Microsoft Dynamics CRM 2015: 5 Features that will Revolutionise your Sales
Microsoft Dynamics CRM 2015, which started rolling out this Spring, is packed with new features, functionality and integration points to help businesses drive even greater advantage. To whet your appetite, here’s 5 of the new features we think will have a significant impact on the sales capability within every business.
CRM – the same for all of us…uniquely
When I reflect on our Dynamics CRM implementations, one thing really strikes me - the basic and common desire to nurture, maintain and build relationships. So whilst there is strong commonality for the vast majority of businesses, the execution is often the real challenge. Life is fast. Business needs to move faster. How can companies act on a holistic or 360° view of the customer?
The Culture of CRM - software, systems or self?
The concept of supporting or creating a culture of CRM is commonly discussed. 'Culture' is often put forward as an acceptable reason for (if not outcome) of the failure of a CRM project. The reality is that CRM software or services cannot create a culture, they can only support, guide and help perpetuate a culture. So how can this be practically addressed?
Mobile productivity finally surfaces - Microsoft hardware and services really deliver.
I have lost count of the money and time that I have invested in technology over the years. My high expectations were fuelled by manufactuer claims that there is a direct correlation between spec and productivity. Not so; every time it failed to deliver. What does this have to do with the Surface Pro 3? A lot.