Resources

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User Guides

Microsoft Dynamics CRM 2016 Preview Guide

The 2016 Preview Guide highlights the new features which will help businesses to deliver intelligent customer engagement through greater productivity, intelligence, mobility and unified service.

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Fact Sheets

Meet Skype for Business

Connect people everywhere to achieve more, together. Help your people be more productive wherever they are working, unleash new ways to collaborate and share information, extend your team's reach and reduce complexity and cost.

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Fact Sheets

Resco Mobile CRM Datasheet

Where will mobile CRM take you? Anywhere you want! With Resco Mobile CRM - a mobile client for your Dynamics CRM solution - your business can process leads, keep track of activities and update pipeline reports from anywhere. 

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User Guides

Microsoft Dynamics CRM 2015 Release Preview Guide

This Preview Guide from Microsoft details all the new features and functionality that will be available in the Microsoft Dynamics CRM 2015 release.

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Videos

Customer Success - Great Point Media: Stronger investor relationships and insights-led fund planning

Great Point Media were managing contact and fundraising information from unconnected sources. Concise CRM implemented a CRM...

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User Guides

5 Ways that Dynamics CRM Powers Efficient Customer Connection

Businesses need to be responsive to their customers, in whatever way they make contact.  This user guide explores 5 ways that...

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Fact Sheets

Microsoft Social Listening Fact Sheet

Microsoft Social Listening provides real time tracking of your brand, products and even competitors. The service monitors...

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Videos

Track complaints and ensure correct process

In this example a complaint is received via email and the excellent integration between CRM and Outlook starts the process.

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eBooks

Microsoft Evolution

Microsoft’s inaugural ‘Project Evolution’ eBook. A quarterly publication full and we mean FULL of thought provoking ideas on...

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Videos

Microsoft CRM and Yammer integration

Integrating Yammer with Microsoft Dynamics provides a unified system for team collaboration whilst linking conversations to the...

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eBooks

Start working in CRM

A really useful guide to commonly used features in CRM 2013 to help get you started.

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Videos

Manage your sales pipeline with Microsoft CRM

Microsoft Dynamic CRM provides a simple but powerful way of creating, managing and reporting on you or your team's pipeline.

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White Papers

Sales and Marketing - The New Power Couple

A great reminder of the importance of synergy between sales and marketing. Discusses how a cohesive single communication strategy can improve the customer experience and your business.

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White Papers

A Holistic Approach To Energy Efficiency In Data Centers

With the massive growth in online services, not least Microsoft Dynamics CRM, people are increasingly conscious of the...

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White Papers

Standard Response to Request For Information – Security and Privacy

A detailed overview of how CRM Online meets the Cloud Security Alliance’s requirements. Includes ISO certification details.

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Videos

See how Microsoft CRM activity feeds can help avoid email ‘cc nightmares’

Do you just need to share or understand important client intelligence without cc'ing my entire team or company! 

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White Papers

Microsoft Dynamics CRM Online security and service continuity guide

A high level overview of CRM security, continuity and compliance that includes things such as logical and physical security as...

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White Papers

Privacy in the Public Cloud

Microsoft Dynamics CRM Online

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Videos

See a consolidated view of your client activity with Microsoft CRM

Do you struggle to see a consolidated view of everything me or my team are doing with a given client? Microsoft CRM will provide...

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eBooks

What’s changed in CRM 2013

A brief guide to the new features introduced with CRM 2013.

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