Change a business process
Dynamics CRM come with really useful predefined business processes for common tasks such as converting a lead to an opportunity....
Learn all about how automating business processes can make life easier and more efficient with CRM 2013.
Bring in your contacts
This helpful guide will take you through the process of importing contacts from your email, spreadsheets and phone.
Start working in CRM
A really useful guide to commonly used features in CRM 2013 to help get you started.
What’s changed in CRM 2013
A brief guide to the new features introduced with CRM 2013.
Microsoft’s inaugural ‘Project Evolution’ eBook. A quarterly publication full and we mean FULL of thought provoking ideas on...
The ROI of Trust
Get rid of cold calling, and create warm introductions. Make every conversation more relevant with social insights that help you...
Social is for closers
This eBook describes how to ‘Turn sentiment into opportunity with Microsoft Social Listening. Monitor brand presence and track...