Microsoft Dynamics CRM is a customer relationship management solution that helps companies of all sizes to increase the efficiency of how they manage important relationships, become smarter in marketing execution and increase the effectiveness of sales activity. It’s a feature-rich solution which provides social insights, business intelligence, and productivity in one flexible system. Integrating seamlessly with other Microsoft products including Office and Office 365, you also have the choice of whether you implement in the cloud, on-premises, or as a hybrid combination.
Efficient and intelligent customer engagement
Engaging with your customers can’t be ‘one-size-fits-all’ anymore. Your business needs to be adaptive across all touch points, armed with up-to-date and complete customer information. Microsoft Dynamics CRM enables you to deliver intelligent customer engagement which builds trust and loyalty, and helps your business become more successful in customer acquisition and retention.
- Personalise customer experiences
You can create end-to-end customer journeys that engage customers at the right time and place and focus on delivering your chosen outcomes.
- Create proactive experiences
Use insight to make the right proactive choices, determining the next best interaction with your customer based on context and insight.
- Make customer engagement predictable
By using analytics, internal and external data you can identify patterns and deliver a high quality customer engagement experience at all times.
> Read about the benefits of Dynamics CRM in the Cloud
> Download the Microsoft Dynamics CRM 2016 Guide